Refund Policy

At Zonellia Herbs India, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund and return policy is designed to ensure that you are completely happy with your purchase. Below are the detailed guidelines regarding returns, exchanges, and refunds.

1. Return Eligibility

You may return products within 7 days of receiving your order. To be eligible for a return:

• Items must be unused and in their original condition.
• All original packaging, tags, and accessories should be included.
• Products that are personalized or custom-made may not be eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email or phone. Provide your order number, details of the item you wish to return, and the reason for the return.
2. Return Authorization: Upon receiving your request, our team will send you a return authorization and instructions for returning the item.
3. Packaging: Carefully package the item to avoid any damage during shipping. Ensure all original packaging and documentation are included.
4. Shipping the Return: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received safely.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once we receive the returned item, we will process your exchange request promptly. If the new item is of a higher value, you may need to pay the difference.

4. Refund Process

Refunds will be processed once we receive and inspect the returned item. Please allow 7-10 business days for the refund to reflect in your original payment method. Note that shipping costs are non-refundable, and only the cost of the item will be refunded.

5. Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund, and you will not be responsible for return shipping costs in such cases.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or custom-made products.
• Items purchased during clearance or sale events, unless explicitly stated otherwise.

7. International Returns

For international orders, the return policy remains the same, but customers are responsible for all return shipping fees and customs duties. We recommend checking with your local postal service for guidance on return shipping.

8. Final Sale Items

Items marked as “final sale” are not eligible for return or exchange. Please review product descriptions carefully before completing your purchase.

9. Customer Support

If you have any questions or need assistance with your return or exchange, our customer support team is here to help. You can reach us through:

• Email: info@zonellia.com
• Phone: 180089 18966
• Chat Support: Available on our website during business hours.

10. Policy Changes

Zonellia Herbs India reserves the right to update or modify this refund and return policy at any time. Any changes will be communicated via our website, and we encourage you to review our policy periodically.

Conclusion

At Zonellia Herbs India, we believe in providing our customers with high-quality products and excellent service. Your satisfaction is our priority, and we strive to ensure that your shopping experience is enjoyable and hassle-free. Thank you for choosing Rehansa India, and we look forward to serving you again!

This comprehensive overview of our refund and return policy aims to clarify your rights and responsibilities as a customer. We appreciate your trust in us and are committed to making your experience a positive one